It normally does this anytime we go to play a video. It might play a video through, but on some it just goes black and just keeps playing the audio part of the video along with the sounds of any notifications.

When this happens we can’t do anything to it to get the screen back on except to hard re-start it by holding down all the buttons. She’s only had this phone a couple of months since her Lumia broke.

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Any ideas on how to fix this or what to do? Is this likely a phone problem or an operation system problem? My Nokia with Windows 8. But I’m getting messages from some apps that I’ll also need to update soon to Windows 10 in order to keep the apps updated.

But the Nokia Lumia won’t get the Windows 10 update.

So it looks like my only option on T-Mobile is the Alcatel for myself, just like my wife. But I don’t want to get one if there’s no way of fixing this.

This will open the keyboard Long press on the Settings key. Asus Mobile Phones Price List in India We really don’t want to get AppleID or Google accounts when all our apps, paid for and not, are already on Microsoft.

We really don’t want to get AppleID or Google accounts when all our apps, paid for and not, are already on Microsoft.

Are you using a 3rd party video application? If so, can you uninstall it and see if it’s still freezing and going blank?

Actually it does it in the web browser called Edge. Like if I go to YouTube.

Voicemails are recorded messages left by incoming callers when calls are missed or forwarded to voicemail. How to reset alcatel fierce 4 google accounts I’ll try the hard reset in my wife’s phone.

Also it’s doing the same thing when we make phone calls. It simply does black in the middle of a call.

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We can still hear the other person’s voice, but there’s no way to change to loud speaker or hang up or anything else.

The difference is that while making calls the screen does reappear after the other person hangs up.

Does the screen go blank when you visit websites other than YouTube? When you’re on a call, does the screen light up if you tap the power button?

Yes, it does it on other websites, but only while playing a video in full screen mode. No, the power button does nothing.

I’ll double check but I’m sure it doesn’t do anything.

The last step we’re looking at is a master reset. This phone is misbehaving and resetting can help get it back under control. Wait to replace the and do not get the Fierce XL.

Too many corners were cut on this phone from the lack of an oleophobic coating on the screen feels wierd and a smudge magnet to the internals.

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There are two windows phones likely coming to tmo soon. One is the Alcatel Idol 4 Pro and the other is the Lumia Either would be significantly better than the Fierce XL.

Just wait you will be happy you did. Othewise, if you switch to android,it is not as difficult as you think even if you only use Microsoft services.

All my contacts are on my outlook. There are apps for all of those in android, and once you set up the outlook. It works seemlessly and without problem.

I even use the Microsoft arrow launcher and Next Lock screen, both of which make the experience on android better for me. Cortana is even on android and with the exception of reading me my txts, works very similar to on Windows phone and keeps getting better all the time except for the “Hey Cortana” feature.

Not trying to sell you on android, just letting you know that you can switch over from Windows phone and all your MS contacts and services will work.

Good luck in either case! I’ll try the hard reset in my wife’s phone.

I’ll also wait on mine. I hope the Surface Phone becomes available on T-Mobile. I almost bought the XL, but also have a need for Wi-Fi calling.

The only drawback I have with going to Android is then I’d have to buy certain apps all over again. I don’t think I can get my money back for them on Windows Store.

Yes, having to re-buy apps is a pain and one reason that once you get into an eco-system like windows or android, it is hard to switch.

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I would love to go back to windows phone, and am waiting for the lumia if they release it on t-mo because like you, I have to have the wi-fi calling.

Tmonews was reporting that the Alcatel Idol 4 Pro was going to be picked up by t-mo and if so, that would be a much better device than the Fierce xl.

So it’s been several weeks since the factory reset and it still freezes up. I’ve noticed it now with other apps. It just does not seem to be able to handle much processing before it goes berzerk.

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I have noticed that sometimes if we wait long enough it unfreezes, but sometimes after several minutes, perhaps as long as 15 minutes.

Sorry it’s still giving you grief, but thanks for keeping us posted. After you master reset, did you test the phone without any 3rd party apps?

Since it’s been a few weeks, I’m just curious if you noticed immediately after restting or over time. So maybe over time.

On the other hand it’s my wife’s phone and she just tells me when it’s not working and doesn’t think to test it right after we try to fix it.

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So it could have started right after but she didn’t try to use it much to see if it was still freezing until recently. The phone restarted on her account and therefore installed and restored her third party apps automatically.

But it freezes and goes black during calls, on the preinstalled Edge browser and on third party apps like WhatsApp. It just goes black and there’s no way to do anything, although you can keep talking if you’re on a call or keep listening to music or videos although you can’t see the video.

But the buttons and screen don’t do anything. I’d still like to see if she’s able to keep 3rd party apps off the phone and then retest. After the reset, was she prompted to sign into her Windows Live account?

I’m pretty sure her apps came back after she signed in. I’m going to transfer my wife’s data back over to her old phone Lumia That way I can play around and test the Alcatel a bit more.

I’ll let you know how it goes. This is probably a really stupid question, but have you performed any of the Windows System Updates. There have been about 4 since the phone launched and maybe the most current will fix the stability problem.

I am not talking about the windows insider program, but just the official releases in system, updates, etc. No, that’s not a stupid question at all.

And I’m not sure if the answer. I usually try to set my wife’s phones up so that they must automatically update. But I’ll have to take a look.

But when I do I’ll let you know what I find out.

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There is another new update as of this morning. It appears to be a massive stability update.

Try that and see if it helps. I ran over and grabbed the phone off the charger before my wife got up.

And yes, it says it’s ready for an update. So I simply pushed the Restart button instead of letting it do it at am the next morning.

It didn’t help. I went to Edge and after just a bit it froze, went black and I couldn’t do anything to it except force it to restart by holding down all the buttons.

So I fully reset the phone once again. This time it has my account and I did not restore it nor have I yet added any apps. And so far I cannot get it to freeze up.

It seems to be working just fine. I’ve tried videos both online youtube and such as well as a downloaded video and they worked perfectly.

It was usually the videos that had the problems where it would freeze up and go black. I also noticed that it usually happened when the screen was turned so that it would change position.

But now it has no problem.

13.01.2020 – Tap Skip until you see the Protect this Device option, which needs to be unchecked. Cortana is even on android and with the exception of reading me my txts, works very similar to on Windows phone and keeps getting better all the time except for the “Hey Cortana” feature. If you encounter any issues during the process or find a better way to remove the FRP lock on Android, please let us know, using the live chat section and we will do our best to offer a valid resolution. While in the Settings menu, scroll until you find Backup and Reset , then tap on it. Page 7 If you do not know your PIN code or if you have forgotten it, contact your network operator.

I can turn the phone with a video playing and it does not freeze. So it looks like the problem may be a third party app. Besides the absence of any third party apps the phone is now in English.

With my wife she kept it in Spanish, her main language. So that might have to do with the problem.